Order
Production Time
Regular order: on average 1 to 3 working days following the order confirmation.
Custom picture order: on average 1 to 5 working days following the order confirmation.
Delivery Delay
Once shipped, orders will generally take 6-8 business days to arrive in Canada and 5-12 anywhere else.
Return & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at support@sunaurashop.com Please note that returns will need to be sent at your cost.
Learn more in our Refund Policy
Shipping Info
All orders above $60 are automatically free shipping !!!
More information are available in the Shipping Policy
About Suncatchers
How to hook my suncatcher?
All our suncatchers come with a ring at the end, making them easy to hang (with a nail or push pin).
We also sell S-hooks as an alternative hanging option, ideal for hanging your suncatchers on a curtain rod.
Can I hang it outside?
The suncatcher is designed for indoor use only to protect it and your keepsake vial from weather damage.
Can a suncatcher start a fire?
No, suncatchers do not cause fires under normal use.
They’re designed to reflect and scatter light—not focus it like a magnifying glass. Most suncatchers diffuse sunlight into rainbows or sparkles, which is completely safe.
Do you sell on Etsy?
Yes, we actually started our journey on Etsy. We still sell on Etsy. Click here to see our shop
I forgot to add my image in my order. What should I do?
Reply to the order confirmation message with your desired photo
Benefits
- Positive Energy: They can activate positive energy and break up negative energy in your space.
- Mood Enhancement: The colored light can help reduce stress, anxiety, and improve your mood.
- Atmosphere Improvement: They create a calming and happy atmosphere.
About Memorial Collection
What can I put in the vial?
The urn is designed to hold a small keepsake amount of ashes, fur, hair, sand or dried flowers.
Can I include ashes or fur when ordering?
For safety, the vial ships empty, allowing you to personalize it with your cherished ashes or fur at home.
How do I place ashes in my memorial suncatcher?
We provide the necessary tools (small funnel and a pin) to insert the ashes in a respectful and clean way.
Is the vial secure once filled?
Yes, the vial is securely sealed and designed to keep a small keepsake of ashes or fur safely in place.