Privacy policy

We care about your privacy and want you to feel comfortable when shopping with Sun Aura. This policy explains what information we collect, how we use it, and the choices you have.


What Information We Collect

We collect information that helps us process your orders, improve your experience, and communicate with you. This may include:

  • Contact details like your name, email, phone number, and shipping/billing addresses (“Contact details including your name, address, billing address, shipping address, phone number, and email address.”)

  • Payment information needed to complete your purchase (“Financial information including credit card, debit card… payment details.”)

  • Account details if you create an account

  • Order and shopping activity, such as items you view, add to your cart, or purchase (“Transaction information including the items you view, put in your cart… purchase, return, exchange or cancel.”)

  • Device and usage information, like your IP address and how you browse our site

We collect this information directly from you, automatically through your device, or from trusted partners like Shopify.


How We Use Your Information

We use your information to:

  • Process your orders and provide customer support (“…to process your payments, to fulfill your orders… to facilitate any returns and exchanges.”)

  • Improve your shopping experience, such as remembering your preferences or recommending products

  • Send updates, including order confirmations or helpful messages

  • Protect our store, prevent fraud, and keep your account secure (“…detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.”)

  • Comply with legal requirements when necessary

We never sell your personal information.


Sharing Your Information

We only share your information with trusted partners who help us run our business, such as:

  • Shopify, which powers our store and processes data to provide secure checkout and site functionality (“The Services are hosted by Shopify, which collects and processes personal information…”)

  • Service providers like payment processors, shipping carriers, and analytics tools

  • Marketing partners, if you’ve opted in to receive marketing

  • Legal authorities, if required by law

These partners use your information only as needed to perform their services.


Cookies & Online Activity

We use cookies and similar technologies to understand how you use our site, remember your preferences, and improve your experience. You can adjust cookie settings in your browser at any time.


Your Privacy Rights

Depending on where you live, you may have rights such as:

  • Accessing the information we have about you

  • Requesting corrections or deletion

  • Opting out of targeted advertising

  • Requesting a copy of your data

(“You may have a right to request access… delete… correct… portability… opt out of sale or sharing…”)

You can exercise these rights by contacting us at support@sunaurashop.com.


Data Security & Retention

We take reasonable steps to protect your information, but no system is 100% secure. (“Please be aware that no security measures are perfect or impenetrable…”)

We keep your information only as long as needed to provide our services or meet legal obligations.


Children’s Privacy

Our site is not intended for children, and we do not knowingly collect information from anyone under the age of majority. (“The Services are not intended to be used by children…”)


International Transfers

Your information may be processed outside your home country. When required, we use approved safeguards to protect your data. (“Please note that we may transfer, store and process your personal information outside the country you live in.”)


Updates to This Policy

We may update this policy from time to time. If we make significant changes, we’ll update the date above and provide notice when required. (“We may update this Privacy Policy from time to time…”)


Contact Us

If you have any questions about this policy or your personal information, reach out anytime: 📧 support@sunaurashop.com